HU's COVID-19 Response | Commonly Asked Questions

Here are commonly asked questions regarding COVID-19, how it might affect the Hampton University community and resources for additional information. If your question is not answered here, please contact Hampton University at 757-727-5000.


Admitted and Prospective Students

When will visitation to the campus and tours resume?

Please take a look at our online virtual campus tour on eCampusTours.com. Currently, on campus tours and visitation to the campus have been cancelled until further notice. Please continue to check the website for updates.

How will the cancellation of the March and May SAT and ACT impact my admission or my provisional admission to the University for the 2020 fall semester?

The cancellation of the March and May SAT and ACT should have a minimal impact to persons who submitted their application by the March 1st deadline. Most students would/should have already taken the SAT or ACT and those credentials are currently being reviewed.

Students who were recommended to retake the SAT or ACT because of a provisional admission may choose to participate in the Summer Bridge program, or opt to attend in the fall as a full-time student on a reduced workload. Please contact the Office of Admission at 800-624-3328 or 757-727-5328 for additional guidance and details.

How will the COVID-19 virus affect the Pre-College/Summer Bridge program?

Currently, there have been no changes to the start date of the Pre-College/Summer Bridge program. However, please read the notice below for information on this year's annual Pre-College / Summer Bridge Program.

View the Pre-College/Summer Bridge Program Notice - April 23, 2020

How will the COVID-19 virus affect the start of the 2020 Fall Semester and Freshman Move-In Day?

The University is currently planning for your arrival on August 21st and 22nd depending upon your Residence Hall assignment. The Offices of the Registrar and Freshman Studies will communicate with the admitted student population throughout the remainder of the spring and summer to ensure a smooth transition.

I would like to view the campus and speak to an admission counselor. Do you offer virtual tours and virtual information sessions?

Please take our virtual campus tour on eCampusTours.com. The Offices of Admission and University Relations are currently updating and developing a schedule for virtual information sessions. These services are expected to become available during the second week of April. Please visit the Office of Admission website at admissions.hamptonu.edu for additional details.

Has the $600 Advance Payment deadline been extended for new students?

Yes, the deadline to submit the Advance Payment has been extended to June 1st.

If my school or college opts to use a Pass/Fail grading system, will it impact my admission, or my ability to receive dual enrollment credit?

Admission to the University will not be impacted by a Pass/Fail grading option for high school students. Hampton University will accept changes to the grading system as long as it does not impact a student’s ability to satisfy graduation requirements. The Pass/Fail option for college courses from regionally accredited institutions that have an equivalent Hampton University course will be accepted for Passed courses only.

Continuing Students

Health & Wellness:

Whom should I call if I have any questions regarding my health?

  • Contact your primary care provider.
  • Call the Hampton University Health Center at 757-727-5315.
  • After 5pm and weekends, call 757-727-5259 to page the nurse.

Has anyone in the Hampton University community been diagnosed with the Coronavirus?

No.

What do I do if I think that I have Coronavirus symptoms?

What should I do to protect myself from Coronavirus exposure?

  • Wash your hands, cover your cough, and avoid touching your eyes nose and mouth.
  • Follow social distancing recommendations.
  • Wear a facial covering to protect others from your respiratory droplets. For additional information, click the link here.

I have the Gallagher Student Health Insurance Plan (SHIP) through the University. Who is available to answer questions about the coverage?

You may email questions and concerns to: Student Accounts at businessoffice@hamptonu.edu, or Mr. Watson Jean Denis at watson_jean-denis@ajg.com, the Gallagher SHIP client service representative.

Will health services be available?

The Health Center will remain available via phone Monday – Friday, 10:00 a.m. – 5:00 p.m. You can reach the front office at (757) 727-5315.

Will I have to be medically cleared to return once classes resume on campus?

Once in-person classes resume, the Health Center will be guided by the Centers for Disease Control and Prevention (CDC), the Virginia Department of Health (VDH), and our own policies to determine if medical clearance will be required.

Will Yoga in the STU be available virtually?

Our Yogi, Khalilah Miles will continue to provide exclusive content for Hampton University students, faculty, and staff. New content will be released every Wednesday. To access classes, visit infin8telotus.com; Click on Classes; Select HamptonU; enter password HamptonU

Is the Student Counseling Center (SCC) available for appointments?

The SCC is available for telephone and telehealth appointments. Walk-In appointments are not available at this time. Please contact 757-727-5617 during normal business hours (Monday-Friday between 10:00am – 5:00pm) to schedule an appointment. After hours or weekend emergencies, please contact Hampton University Police Department or your local/state Police Department for assistance.

What type of clinical service is the SCC providing?

All individual counseling appointments are provided via telehealth (Zoom) and/or telephonically, based upon student preference. In-person appointments are not available at this time. SCC is now able to assist students with accessing Therapy Assisted Online (TAO.) TAO is a new self-paced virtual platform that allows you to watch videos, read information, and complete therapeutic exercises at a time that is convenient for you. Common topics include emotional well-being, sleep hygiene, coping with stress, anxiety, and depression. For more information, please visit www.taoconnect.org and/or contact SCC via telephone at 757-727-5617 to assist you in accessing this new service!

Can SCC provide mental health care to me if I am out of state?

At this time, SCC counselors are only permitted to provide traditional therapy services to students in states in which the Licensing Board of that state allows us to practice across state lines. Your SCC counselor will alert you regarding whether or not the state you are located will allow Virginia providers to offer 60-minute therapy session. However, SCC is available to provide brief telephonic or Zoom consultation appointments to all students in order assist you in briefly discussing any current issues and to assist in connecting you with mental health services in your area.

Are there any other ways I can get support and feel more connected to Hampton University while I am away from campus?

  • Groups: The Student Counseling Center (SCC) will be offering a weekly Mindfulness Meditation group on Wednesdays at 12:00pm. This group is designed to assist participants in learning healthy practices for coping with stress during this unprecedented experience.
  • Student Check-In Groups: SCC will host a check-in hour for all students. This is an informal opportunity to talk about the ongoing transition and receive support from your peers as well as the SCC team. Both sessions will be held on Mondays and Tuesdays at 2:00pm via Blackboard Collaborate. Please check HU News via your HU email address for the link to join these sessions. We look forward to seeing you there!
  • Youtube Channel: Please subscribe to the SCC Youtube Channel which will bring you weekly updates on healthy self-care practices to engage in during this time. You will not only see HU SCC Staff, but also some of your peers!
  • Instagram: For additional wellness strategies and updates, please follow us on Instagram @HUStudentcounseling.

Where can I go to access credible information about Telehealth Services for the rest of the semester and/or during the summer months?

Where can I get the latest information regarding the Coronavirus (COVID-19)?

You may visit the CDC website (www.cdc.gov) or the Virginia Department of Health website (www.vdh.virginia.gov) for the latest information.

Business Office:

Will Hampton allow students to pay off their balances later due to the COVID-19 pandemic?

All balances for Spring, 2020 semester were due by April 1, 2020. As noted on the Business Office - Deadlines webpage.

Will students receive a room and board refund for the Spring 2020 semester?

Yes, please review the correspondence from Dr. Harvey regarding a room and board refund: Message from the President - March 26, 2020

What is the prorated amount for Spring 2020 room and board?

Detailed information on the prorated credit for room and board will be communicated by Mrs. Doretha J. Spells, Vice President for Business Affairs and Treasurer in the next few weeks.

Will I be able to use my room and board credit to pay for summer school?

No, the room and board credit will be applied against the students’ unpaid balances from the Spring 2020 semester. If there is not an outstanding balance, the room and board credit will be applied to the 2020-2021 academic year.

When will returning student accounts reflect the room and board credit and when will seniors receive their refund?

The room and board credit will be applied against the student’s unpaid balances from the Spring 2020 semester. If there is not an outstanding balance, the room and board credit will be applied to the 2020-2021 academic year. Graduating seniors will receive their refund by June 30, 2020.

When should Continuing students pay the Advance Tuition Payment?

Students can pay the $200 Advance Tuition Payment by April 6th to participate in Housing Selection. The full payment of $400 must be paid by May 31st to keep your selected housing assignment for Fall 2020.

Has the $600 Advance Payment deadline been extended for new students?

Yes, the deadline to submit the Advance Payment for new students has been extended to June 1st.

I have the Gallagher Student Health Insurance Plan (SHIP) through the University. Who is available to answer questions about the coverage?

You may email questions and concerns to Student Accounts at businessoffice@hamptonu.edu, or Mr. Watson Jean Denis at watson_jean-denis@ajg.com, the Gallagher SHIP client service representative.

How do I return rented textbooks?

All textbooks should be mailed to the bookstore at the address below. Include the student name, phone number, email address and patron ID number (patron ID is located on your receipt). All books must be returned no later than May 13, 2020.

The mailing address is as follows:

Collegiate Bookstore
Attn: Rental Returns
1006 Settlers Landing Rd
Hampton, VA 23669

Career Center:

Is the Career Center open to offer services to students?

Yes, the Career Center is planning several workshops within the next two weeks. We will send an e-mail to notify students of the dates, times and title of the workshops (resume, cover letter, interview, getting an internship and job search workshops).

How do I schedule a meeting with the Career Center staff?

Students may take advantage of services by contacting the Career Center via phone (757) 727-5331 or e-mail careercenter@hamptonu.edu to schedule a tele-appointment.

Can the Career Center assist me with networking with employers?

Yes, employers are still contacting the Career Center to host virtual events for students. The COVID-19 situation poses challenges for companies regarding workforce management. The Career Center is reaching out to our network of companies to discuss remote internships and full-time jobs. We will share the opportunities with students as we receive them. Please know that the Career Center will research every employment opportunity to assist students with getting an internship or full-time job. Thank you to students who already reached out to the Career Center to notify them that they have received remote internships and jobs.

Can I view jobs and internships while off campus?

Yes, the Career Center has an e-recruiting platform, PirateLink that allows students to log in to view internships and full-time jobs.

The Career Center also sends out jobs and internships by e-mail. Be sure to review your Hampton University e-mail and take advantage of applying for the positions based on your interest and qualifications.

When is the fall career fair?

The 2020 Career Center Fall Career Fair is scheduled for September 24, 2020.

Judicial Affairs:

If I completed my community service hours prior to leaving campus, how do I submit those time sheets?

You may scan the sheets and submit them by email to your site supervisor. Your supervisor will verify your service and forward them via email to judicialaffairs@hamptonu.edu.

I recently was suspended and would like to schedule my Post Separation Administrative Hearing (PSAH). Who do I contact for the scheduling?

If there are no legal requirements in your letter, you may request a hearing by emailing judicialaffairs@hamptonu.edu. Our staff will contact you to schedule a teleconference PSAH within the next two weeks. Remember, if you have outstanding court obligations from an arrest that led to your suspension, those stipulations must be completed before a hearing can be scheduled.

Housing:

Will students receive a room and board refund for the Spring 2020 semester?

Yes, please review the correspondence from Dr. Harvey regarding a room and board refund: Message from the President - March 26, 2020

What is the prorated amount for Spring 2020 room and board?

Detailed information on the prorated credit for room and board will be communicated by Mrs. Doretha J. Spells, Vice President for Business Affairs and Treasurer in the next few weeks.

Will I be able to use my room and board credit to pay for summer school?

No, the room and board credit will be applied against the students’ unpaid balances from the Spring 2020 semester. If there is not an outstanding balance, the room and board credit will be applied to the 2020-2021 academic year.

When will returning student accounts reflect the room and board credit and when will seniors receive their refund?

The room and board credit will be applied against the student’s unpaid balances from the Spring 2020 semester. If there is not an outstanding balance, the room and board credit will be applied to the 2020-2021 academic year. Graduating seniors will receive their refund by June 30, 2020.

Can we use the room and board credit to pay our $400.00 advance payment for the Fall 2020 semester?

The room and board credit will be applied against the student’s unpaid balances from the Spring 2020 semester. If there is not an outstanding balance, the room and board credit will be applied to 2020-2021 academic year.

How can I select my housing for Fall 2020?

Housing selection begins April 13th online via the HU Housing Portal. Students can pay the $200 Advance Tuition Payment by April 6th to participate in Housing Selection. The full payment of $400 must be paid by May 31st to keep your selected housing assignment for Fall 2020.

Is the dining hall still open?

No.

When can I return to campus to collect my belongings?

All students will be allowed to collect their belongings from May 7th through May 10th. We hope the cases of COVID-19 decline sharply by May to allow for students to move out safely. We will keep students abreast via email and Hampton U website of any changes to the May 7th thru 10th check-out dates as we monitor the situation very closely.

Advisement and Tutoring:

Are tutoring services still available?

Remote Tutoring is available for undergraduate students via the Student Success Center. Please visit SignUpGenius.com - Hampton University Student Success Center Tutoring for Undergraduate students to schedule a tutoring session through the Signup Genius link.

How do I make an appointment with my Student Success Advisor?

Please click here to make an appointment with your Student Success Advisor through the Signup Genius link. Once you create an appointment, the Advisor will contact you to confirm the appointment via email or telephone. Advisement sessions will be held via Blackboard Collaborate, Zoom, Free Conference Call, or telephone. If you have any questions, please call the office at (757) 727-5913.

If I’m a Student Support Services or Ronald McNair Scholar participant, can I receive online tutoring?

Student Support Services and Ronald McNair Scholars participants can also receive online tutoring through the TRIO programs. To peruse our list of our current tutors, click here to visit the “Tutoring Center” Tab. To make an appointment with an SSS Tutor from our website, click on the “Schedule a Tutor” icon or click here to schedule an appointment through AppointmentQuest.com. You will be taken to the AppointmentQuest webpage and instructed to create an account if you do not already have one. This is a one-time process. Once your appointment is booked online through AppointmentQuest, you will receive an email from Ms. Czavi’er Hill with further information on how to connect with your Tutor via Blackboard Collaborative for your virtual appointment.

If I’m a Student Support Services or Ronald McNair Scholar participant, can I receive online advising?

Student Support Services participants and McNair Scholars have also been added to a BlackBoard community to receive advising services. Simply log onto your Blackboard profile and click on HU Student Support Services to gain immediate access to PowerPoints and PDF versions of workshops or to read university or program updates.

To make an appointment with an advisor, please go to: 1) Student Support Services Blackboard page, then click “Schedule with an Advisor” or 2) schedule an appointment through AppointmentQuest.com. Once you get to the AppointmentQuest webpage, you will need to create an account if you do not already have one. This is a one-time process. Once your appointment is booked online through AppointmentQuest, you will receive an email from the staff member with further instructions to connect via Blackboard Collaborative for your virtual appointment. In the event that you cannot access Blackboard Collaborate, staff will conduct the consultation via their individual Google Voice line. You will receive an email from the staff member prior to the meeting with further instructions to connect via Blackboard Collaborate or Google Voice.

Student Activities:

Are campus events suspended?

All campus events are not suspended. Many have been postponed and have been rescheduled. Please go to calendar.hamptonu.edu to check the University calendar for event updates.

Will there still be events to attend even though we are doing virtual classes?

Yes, the Office of Student Activities will be hosting virtual Friday 12-2’s on Instagram live. We will also be hosting virtual “Hollands” on Instagram Live along with other online community gatherings. Please check in with the Student Activities social media and Blackboard page for updates on events.

Will we have elections for SGA and Class Offices?

Yes, the Hampton University election process has begun for the 2020-2021 school year. All information has been communicated via the SGA and Student Activities social media sites as well as sent out to all students via their HamptonU email.

Will we still have Spring Fest?

No, all Spring Fest activities have been suspended.

Will the Greer Dawson Wilson Student Leadership Training Program (SLP) still hold membership intake this semester?

Yes, the Hampton University SLP process has begun for the 2020-2021 school year. All information has been communicated via the SLP and Student Activities social media sites as well as sent out to all students via their HamptonU email.

Will our Senior class dues be refunded?

The University has not made a decision on this matter, but we will continue to provide you an update.

What events will be held for Seniors, if Senior Week is cancelled?

The Senior Class and Student Activities are working very hard to accommodate the senior class. Although some events have been cancelled, All Seniors will be able to look forward to Ogden Crossing. Seniors who have paid their dues will also have the Senior Family Picnic. Both events will take place during Commencement weekend in September. Seniors who have paid their dues will also receive Alumni Attire.

Will SOJU students who have paid their dues receive a refund?

The University has not made a decision on this matter, but we will continue to provide you an update.

Will SOJU events be postponed to the Fall 2020 semester?

No, unfortunately all scheduled SOJU events for the Spring 2020 semester have been cancelled.

Will the Hampton Man Initiative be conducting any virtual programming or events?

The Hampton Man Initiative will be coordinating virtual programming and events. Information will be shared to current mentees via email and the HMI Instagram Account (@hamptonmaninitiative).

Will the mentorship component of the Hampton Man Initiative continue for the remainder of the semester?

The mentors of the Hampton Man Initiative will continue communication with mentees via video call, phone call or email.

What is the status and how will the new Initiates of the CIO and NPHC organizations be presented?

Currently, all organizations that were eligible and have completed their membership intake for the spring 2020 cycle have either completed the process or decided to postpone until further notice. The new members of each organization will be presented via the Student Activities and respective organization social media platform once approved. The University will also send notice via HamptonU email. We will not be hosting virtual new member presentation shows.

When will clubs and organizations need to reactivate or apply for the 2020-2021 school year?

All clubs and organizations can reactivate or apply (if new), for Fall 2020. The online portal will be open the first day of classes and will close on the last business day of September at 5pm. If anything changes, all students will be notified via HamptonU emails.

Do I need to resubmit my spring semester events on the Localist system?

Yes, if you wish to reschedule your cancelled event to the Fall semester, you must resubmit via the online Localist system with your future dates. Please remember that availability is on a “first come first served” basis. Events must be submitted a minimum of 21 days in advance and must have advisor approval before spaces can be reserved.

How do I get in contact with staff members in the Office of Student Activities?

A staff member will be present in the office Monday through Friday during the hours of 10am - 5pm available via email and phone:

  1. Office: studentactivities@hamptonu.edu | 757-727-5691
  2. Mr. Anzell Harrell: anzell.harrell@hamptonu.edu | 757-727-5691
  3. Ms. Calandra Harris: calandra.harris@hamptonu.edu | 757-324-5524
  4. Mr. Calvin Harris: calvin.harris@hamptonu.edu | 757-524-0669
  5. Mrs. Kristina James: kristina.carey@hamptonu.edu | 757-598-2201
  6. Ms. Samantha Keesler: samantha.keesler@hamptonu.edu | 757-598-2201

Academic Affairs:

Will Hampton University offer remote learning for students to avoid Spring academic disruptions during the Coronavirus outbreak?

All in-person classes were cancelled effective Friday, March 13, 2020.

Yes, classes are held via Blackboard during normal class hours beginning Tuesday, March 17, 2020 until the end of the semester.

I have a medical excuse for missing school during this semester. I was too ill to attend the Blackboard class sessions and missed some classwork deadlines set by my professor(s). How can I get my work approved for late submission?

Scan and submit your medical documentation to the Health Center at healthcenter@hamptonu.edu for review. They will notify our office of your medical absence and we will send notification to the faculty. Even with documentation, the faculty may or may not excuse your absence or accept work after deadlines.

Will courses be offered on main campus for the Summer Session?

No, only one 6-week online Summer Session will occur from June 16th through July 24th. Hampton U Online will offer all courses during this 6-week session. We are currently updating our course offerings for the 6-week online Summer Session and will inform Continuing students via email when those Summer Session courses are available for pre-registration.

I have an internship this summer. Can I still do it?

Yes, if your employer and state guidelines allow you to work. If your internship was for academic credit, and you cannot report to a pre-approved internship and could not find another one, please contact your academic advisor to inform them that you are not able to complete the course and will plan for a future internship. Please also let the Career Center know that the paperwork they have on file is no longer valid.

The Career Center is reaching out to employers to discuss and identify remote internship opportunities. We will share the internships with students by e-mail, as we receive them. Be sure to take advantage of the virtual information sessions that are shared from the Career Center. Companies are using the virtual sessions to notify students of internship and full-time jobs.

How can I preregister for the Fall 2020 semester?

Preregistration for Fall 2020 occurs from April 13th through April 28th for all continuing students. Students will contact their faculty advisor to schedule advisement and attain their PIN number.

Are students still able to withdraw from their Spring 2020 courses?

Yes, the end date for course withdrawal has been extended to Friday, April 10, 2020. The fillable course withdrawal form is available on the HU website under “Student Forms.” The student is to complete the form, forward it to the course instructor, who in turn forwards it to the Department Chairperson for submission to the Office of the Registrar.

Has the final examination schedule for the spring term changed?

No, the final examination schedule has not changed. Final exams for May candidates begin on Friday, April 24 and end on Wednesday, April 29. Final exams for Continuing Students begin on April 30 and end on May 6.

Has the process for grieving a final grade changed?

No, follow the process outlined in the Official Student Handbook or Academic Catalog. Conferences may be scheduled using Blackboard Collaborate and email. Contact the departmental offices where the course resides to obtain any necessary forms.

Disability Services:

May I use my approved academic accommodations during remote instruction?

Yes.

  1. Example 1. If your accommodations include extended time on tests and quizzes, instead of receiving your accommodation by testing in the Testing Center, your instructor will adjust the time limit for each test/quiz in blackboard.
  2. Example 2. If your accommodations include flexibility with making up assignments when absent due to your documented disability, you would continue to follow protocol as if you were on campus. You’d notify the Office of Disability Services via email at disabilityservices@hamptnu.edu. Be sure to include all pertinent information documentation.
  3. Example 3. If your accommodations include extended time on large writing assignments – 1 class period, you would submit the assignment 1 class period after the posted due date. Remember, you must communicate your accommodated due date with your professor before the assignment is due.

Is an intake meeting still necessary in order to receive accommodations?

Yes, Intake Meetings are still required although campus is currently closed. The Office of Testing, Compliance and Disability Services is using Zoom and Blackboard Collaborate to conduct virtual intake meetings.

I am currently registered with Disability Services. Is it too late to receive Accommodation letters for this semester?

No, it is not too late to receive Accommodation Letters for this semester. You may request your letters by using the online Accommodation Letter Request Form.

I don’t think I’ve been receiving extended time on tests and quizzes as indicated on my Accommodation Letter.

If you have distributed Accommodation Letters to your professors for Spring 2020 and have not been receiving your approved accommodations, contact the Office of Testing Compliance and Disability Services at 757-727-5493 or disabilityservices@hamptonu.edu. We are open Monday – Friday 8:00am – 5:00 pm.

Why is my accommodation not applicable to online tests and quizzes?

Accommodations are provided to students with documented disabilities in an attempt to level the playing field, not an unfair advantage. If an accommodation offers an advantage on digital exams that it would not on in-class assessments, it is considered unreasonable and cannot apply to digital exams.

Example: If your accommodations include the use of scratch paper on tests and quizzes, N/A to digital assessments - Since digital exams are not proctored in person, there is no way of verifying that the scratch paper doesn’t include notes or helpful hints. As a result, this accommodation is considered unreasonable and cannot apply. However, in many cases, instructors have the option to enable special features in Blackboard that would allow additional workspace. If this will benefit you, call the Office of Compliance & Disability Services (757) 727-5493.

Commencement:

Will Commencement occur?

The 150th Commencement is currently planned for Sunday, September 27, 2020. Additional information will be published on the Hampton U website.

How will I receive my degree?

Upon the completion of all academic and financial requirements, graduating seniors will receive their degrees via certified mail to their permanent addresses as indicated in HUNet.

Since graduation is postponed, are seniors still required to have their balance paid by April 3, 2020?

Yes, Seniors were sent a letter dated March 12, 2020 indicating all account balances must be paid in full by April 3, 2020 before a student can be cleared financially. The student’s grades and diploma will not be released until the outstanding balance is paid in full.

Faculty

Please see the correspondence to faculty from Dr. Harvey regarding Hampton University’s action regarding the COVID-19 pandemic.

Are students still able to withdraw from their Spring 2020 courses?

Yes, the end date for course withdrawal has been extended to Friday, April 10, 2020. The fillable course withdrawal form is available on the HU website und “Student Forms.” The student is to complete the form, forward it to the course instructor, who in turn forwards it to the Department Chairperson for submission to the Office of the Registrar.

When does pre-registration advising for Summer 2020 and Fall 2020 take place?

Pre-registration for Summer and Fall 2020 begins on April 13th. All faculty advisors will conduct advising sessions remotely via Blackboard Collaborate Ultra. Questions regarding the process should be directed to your Chair/Dean’s office.

Now that we are teaching remotely from home, may I teach classes at a time other than the scheduled time?

No, remote instruction at home should occur during the scheduled class time to avoid conflicts students may have with their other classes.

Has the final examination schedule for the spring 2020 term changed?

No, the final examination schedule has not changed. Final exams for May 2020 candidates begin on Friday, April 24th and end on Wednesday, April 29th. Final exams for Continuing Students begin on April 30th and end on May 6th. You are expected to hold your exams at the days and time they are scheduled to avoid conflicts with other classes.

Will the Spring 2020 Faculty Institute occur remotely?

Plans for the Spring Institute are still pending. You will be informed once the plans are finalized.

Will the faculty clearance process for the Spring 2020 term occur online?

Most likely, the faculty clearance process will be online.

If I have technical difficulties with remote instruction using Blackboard at home, what should I do?

You should contact Blackboard Support at the HU BB Support Online Contact Form.

Staff

Please see the correspondence to staff from Dr. Harvey regarding Hampton University’s action regarding the COVID-19 pandemic.

What do I do if I have flu-like symptoms or may have been exposed to COVID-19?

Employees who are sick must stay home. The employee should immediately contact their health care practitioner and then notify their supervisor of their absence. Employees who think they may been exposed to the virus are required to self-quarantine for 14 days.

The CDC recommends you call before visiting any medical office or hospital in person.

Any employee with symptoms of the virus or confirmed as positive for the Coronavirus, must notify the Office of Human Resources with their name, HUID number, contact phone number, and travel locations and dates, if applicable.

I am under doctor’s orders to quarantine due to COVID-19. Will I be paid during the quarantine period?

The University will grant 14 days of paid sick leave in addition to employees’ current sick leave balances to be used for this purpose. COVID-19 related sick leave must be documented by a physician.

I am self-quarantining due to my own desire due to various factors, i.e. age, underlying health conditions, family members, believe to have been exposed to someone who tested positive. Will I be paid during the quarantine period?

An employee may use annual leave for the 14 day self-quarantine period. The employee must use their leave if they wish to be paid. If they have exhausted all annual leave, it will result in leave without pay.

I am unable to report to work due to my child’s school or daycare being closed. What are my options?

At this time, an employee who is unable to report to work must use their annual leave if they wish to be paid. If they have exhausted all annual leave, it will result in leave without pay. Additionally, bringing children to work/campus due to school or childcare closures is not allowed.

Am I able to telework/work remotely?

With the supervisors’ approval, some individuals whose job responsibilities can be performed remotely, with deliverables, will be allowed to work from home. The reality is that not all work can be performed remotely. Some individuals must physically report to campus to provide essential services. Therefore, Vice Presidents, Deans, Directors, and needed support staff persons in their office; staff in the Business Office, Financial Aid Office, Admission Office, Purchasing Office, Computer Center, Academic Technology Mall, Buildings and Grounds; the Mail Room Supervisor; Switchboard Operator, and HU Police Department will report to work as usual. The remote work schedule will begin on Monday, April 6, 2020, once qualifying individuals have been identified and their remote work responsibilities and tasks have been approved.

Does FMLA entitle an employee to take leave to avoid contracting coronavirus?

No, FMLA entitles employees to job-protection when they have a serious health condition or when they need leave to care for covered family members who have a serious health condition. Leave for the purpose of avoiding exposure to the coronavirus is not protected under FMLA.

What kind of cleaning measures are being taken?

Building and Grounds employees are making the cleaning of high touch areas the priority and has established defined cycles for disinfecting. The Director of Buildings and Grounds is continuing to monitor the situation and follow recommendations of the CDC.

Technology:

What type of help services will the ATM / Help Desk offer during Coronavirus?

Due to high call volume and to better address campus needs, Hampton University will be taking the following measures for tech support:

  • For all non-urgent support questions or issues, please email helpdesk@hamptonu.edu.
  • For urgent support questions, you may call the ATM/Help Desk (757-728-5959, Mon.-Fri. 8am-5pm) but you may incur wait times because of the volume.
  • While walk-in tech support is unavailable until further notice at all campus help desk locations, the Help Desk will still offer tech support for on-campus users via remote tools.

We apologize for the inconvenience this change may have. Please continue to check the CIT website for further updates.

Should I use Blackboard Collaborate Ultra, Zoom, or some other video conferencing tool?

Hampton University’s Provost has directed faculty and staff to use Blackboard’s Collaborate Ultra for remote teaching and advising. Administration and staff personnel should use the approved Zoom user account provided for all internal and external meetings. Additionally, the CIT is exploring access to Microsoft teams to promote collaboration and productivity among groups.

  • Blackboard Collaborate Ultra - Blackboard Collaborate is a real-time video conferencing tool that lets you add files, share applications, and use a virtual whiteboard to interact. Collaborate with the Ultra experience opens right in your browser, so you don't have to install any software to join a session. More information on Blackboard Collaborate can be found on the CIT website’s Blackboard Learn section.
  • Zoom - Recent news about privacy and security issues involved with using the video communications tool, Zoom, raised concerns among Hampton’s faculty, staff, students, and many other organizations using this tool.

    Many of the incidents appearing on the news are unauthorized users entering an unsecured Zoom meeting and causing disruptions, popularly known as Zoom bombing. To defend against this and other unwanted meeting interruptions, we recommend keeping your Zoom client updated and using one of many available safeguards including:

    • The most recent Zoom update provides a Security button directly on the meeting window.
    • Requiring authentication.
    • Adding a meeting password.
    • Enabling a waiting room.
    • Limit screen sharing.
    • Locking meetings after participants have joined.

    Details of these security options and more can be found in the Security section of the CIT website’s FAQs. Helpful tutorials for using Zoom security features can be found on the Zoom website: Zoom Training Resources.

    Read Zoom's response to the recent security concerns.

    Hampton’s CIT feels confident that the risks identified to date are either avoidable with the proper security settings or being mitigated by Zoom. We will continue to vigilantly monitor Zoom’s security situation and advise accordingly. We ask you to remain informed by checking our CIT website frequently for new information and implementing the practices we define.

    If you have any further questions, please do not hesitate to contact the ATM Help Desk by emailing helpdesk@hamptonu.edu.

  • Microsoft Teams - Microsoft Teams is a chat-based collaboration tool that provides global, remote, and dispersed teams with the ability to work together and share information via a common space. The CIT is currently utilizing the features like document collaboration, one-on-one chat, team chat, and more to work remotely. The Computer Center is managing “setting up” the teams. Submit a Help Desk request if you want to implement this feature for your department.

You do not need VPN access to use Blackboard Collaborate, Zoom, or Teams.

Are there resources to help me if I do not have reliable internet access or a slow connection at home?

If your access to the internet at home in not reliable, some internet and mobile data providers are offering expanded access during the COVID-19 pandemic. Before you start working:

  • Test your network speed. Check your internet speed. You'll want at least 5Mbps to use Zoom and other collaboration tools.

    If you discover that, your internet speed is slow:

    • Move closer to your wi-fi router. Getting closer to your router can improve signal strength. Wi-fi extenders can boost the signal in other rooms.
    • Restart your router or computer. Most routers have a reset button. If your computer isn’t connecting but other devices are still working online, reboot your computer.
    • Close other programs and limit streaming/large downloads while you work. Other programs on your computer may consume processor or network resources. Try disconnecting or limiting use of other non-essential devices on your network.
    • Call your internet service provider or check their status website to determine if there are any known issues. This will help you learn if the problem is widespread in your area or specific to your home.
    • Use a mobile hotspot. A hotspot lets you share your phone’s data with other devices to access the internet. Check with your mobile provider to see if a hotspot is an option for you.
  • Access Blackboard’s Network Connection Manager help page. Your WIFI home network may not be as fast or reliable as your internet as a wired, especially if multiple members of your household are online while you are trying to work in Blackboard. If you're having trouble with your network, try some of the steps below to improve your connection.

Are there resources to help me if I do not have access to the internet at home?

Some providers are offering free or discounted internet and increased data allowances. If you have internet at home, review the tips for improving connection problems.

  • Free internet service - If you’re worried about how you’ll access your online classes without public hotspots, Comcast is offering free internet service to new customers who qualify as “low-income” for 60 days. They’re also providing unlimited data and higher internet speed to their customers during the pandemic. If you don’t fall within this qualification or aren’t within the Comcast service area, Charter Communications is also offering free internet service to households with K-12 or college students.
  • Access free or discounted internet / data during COVID-19 period. In response to the Coronavirus pandemic, several internet and telecom service providers have pledged to offer free access to the internet or increased data allowances to ensure people can get online during this unprecedented time.

Do I need VPN Access to the Hampton Network?

A virtual private network (VPN) extends a private network across a public network and enables users to send and receive data across shared or public networks as if their computing devices were directly connected to the private network.

When to use VPN:

  • Anytime you are conducting University business on your Hampton University-owned laptop
  • You need to connect to network fileshares. (e.g., H drive) on your Hampton-owned laptop. Note: connecting to fileshares from personally owned computers is prohibited, even with VPN.
  • If you need to use applications that require VPN. Some include:
    • Banner
    • Image Now
    • Some Library IT and IT specific applications whose license is tied to university owned computers

Review the instructions for accessing Hampton University’s network via VPN.

As a reminder, please only use VPN when necessary. We need to reserve those limited resources for the systems that do have a secure connection requirement.

Is there a way for me to complete and sign my document electronically?

An e-signature, or electronic signature, is a legal way to get consent or approval on electronic documents or forms. It can replace a handwritten signature in virtually any process.

Electronic Signatures are:

  • Legally Bonding – Electronic signatures are legally valid and enforceable in almost every industrialized country in the world.
  • Incredibly efficient – Electronic signatures speed up every transaction and process by having recipients e-sign documents.
  • Extremely cost effective – Using e-signatures helps reduce spending on paper, ink, and postage, meaning big cost savings.

Hampton is investigating various document signing tools. One that we have access to right now is the AdobeSign feature. We suggest that you create your "Adobe" signature now.

NOTE: Placing an image of a signature and actually signing with a certificate are different. The Adobe website provides details to differentiate here: Using Digital Signatures